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Our Service


We are well aware of how important smoothrunning equipment is for efficient production processes and working routines. That is why we at Sartorius offer you our full-scale Instrument Service. This service covers a diverse range of instruments and equipment used Pharmaceutical industry. Sartorius Service has a local presence worldwide. To help keep your systems running safely and reliably, utilize Sartorius Service to deliver solutions fast, competently and with outstanding quality, all from a single source.

 

Installation and Commissioning

By having your equipment and systems professionally installed and commissioned, you can ensure that your equipment will be up and running perfectly right from the start. Our Sartorius service team will install and configure your equipment according to the manufacturer‘s specifications and adapt it to the ambient conditions at the place of use. Your equipment is immediately ready to operate. Equipment is configured to meet your requirements Equipment is adapted to the place of use and calibrated on-site Your operating personnel is professionally instructed in operating the equipment   Qualification (IQ/OQ) | SAT Do you use your equipment in regulated areas and need equipment qualification (IQ/OQ) within the scope of your standard operating procedures governed by quality management? Adherence to cGMP requirements and our ISO 9001:2008 certified Quality Management System ensures that our customers receive services that meet the strictest quality requirements for reliable operation. In addition, we will provide full documentation by supplying reports on installation and operational qualification of your equipment. 100% traceable documentation right from the beginning Issue of all certificates required Compliance with GLP/GMP requirements   Maintenance Services, Service Contracts Extends the life of your equipment Reduces downtimes Ensures optimal performance Ensures regulatory compliance Easy to budget maintenance costs with service contracts   Certificates and Calibration Service Correct and reproducible measurement results are the basis for the quality of your work. The Sartorius Service team will provide you with the certificates required to verify your equipment, such as: DKD calibration certificate: verifies compliance with ISO 9001 and ISO 17025 according to a procedure recognized by the German National Institute of Metrology, PTB, for determining the measurement uncertainty USP record: determines the minimum sample weight according to the United States Pharmacopoeia Temperature, pH, speed, volumes etc.

 

Repair and Corrective Maintenance Sartorius Service will repair your equipment either on site or at our repair center, expertly, fast and reliably. Should it prove to be uneconomical for you to have your equipment repaired, you will automatically receive an offer for a comparable new unit. Reduced downtime by fast turnaround at our repair center Fast response of our on-site service technicians (fast availability of repaired equipment) Use of original spare parts (helps ensure that problems will be fixed once and for all) Re-integration of equipment into lab and process sequences   Stamping Service Sartorius Stamping verfied by Spring Singapore, to perform vertification and stamping for all trade. Weightbridge up to 120 tonnes Balance Platform scale Floor scale up to 10 tonnes